How to Delete Your Account

Step-by-Step Guide

  1. Open the App: Launch the SimpliiExchange app on your mobile device.

  2. Log In: If you're not already logged in, enter your username and password to access your account.

  3. Access Settings:

    • On the main screen, tap on the profile icon located at the top right corner of the screen.
    • In the profile menu, select "Settings."
  4. Navigate to Account Management:

    • Scroll down and tap on "Account Management."
    • In the Account Management section, look for the "Delete Account" option.
  5. Initiate Account Deletion:

    • Tap on "Delete Account."
    • A confirmation screen will appear, explaining the consequences of deleting your account (e.g., loss of data, inability to recover your account).
  6. Confirm Deletion:

    • To confirm, you may need to enter your password again.
    • After entering your password, tap on "Confirm" or "Delete" to proceed.
  7. Final Confirmation:

    • You might receive a final confirmation prompt or email to ensure you want to delete your account.
    • Follow the instructions in the email or prompt to finalize the deletion.
  8. Account Deletion Complete:

    • Once confirmed, your account will be scheduled for deletion.
    • You will receive a notification confirming that your account has been deleted.

Important Notes

  • Backup Your Data: Before deleting your account, make sure to back up any important information or transaction details you may need in the future.
  • Irreversible Action: Deleting your account is irreversible. Ensure you want to permanently remove your account and all associated data.
  • Customer Support: If you encounter any issues or have questions about the deletion process, you can contact SimpliiExchange support at hello@simpliiexchange.com.

By following these steps, you can successfully delete your account on the SimpliiExchange mobile app.

SimpliiExchange Inc, Canada, is registered and regularised by the Financial Transactions and Report Analysis Centre of Canada as a Money Service Business. MSB registration number: M23920068. SimpliiExchange Inc. Canada. ©2024